Duane's Dealer Alternative

2 Reviews

Hector2 years ago
After a couple of years of stellar service, I stopped today at Duanes for an oil change. I have always been impressed by the mechanical and technical proficiencies at Duane's. Little did I know or prepared me for, the treatment I received from customer service. I have been before to BMW and Mercedes Benz dealerships…absolutely impeccable. But today Rick, the service manager, exceeded all of my previous experiences. His kind demeanor, tolerance, and impressive soft skills, shinned like a star, in an industry known for its competitive edge. We have all been imbued with the common belief that customer service is always focused on client satisfaction and friendly interactions. After all, we are the people bringing food to their plates. But Rick is not a step, but leaps and bounds beyond such a basic expectation. He is composed, controlled, and posed under any and all circumstances. He treated me with such an exquisite elegance and personal touch that I’m simply speechless. In a stressful and demanding environment capable of breaking the strongest soul, he made me feel like the most important person in town. And for that, I’m so thankful for dealing with such a special person, serving customers with utmost dedication and professionalism,
able and willing to make you smile even in your worst day. Thank you Rick, you’re my hero.
2014 Lexus se300h
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chris jonson15 years ago
I found duanes dealer alternative through a friend. I have been going to lexus of clearwater for over ten years...All i can say is WOW!!! Duane treated me like family and saved me over $200 on the repair my car needed. I tell all my friends who drive lexus and toyota cars about duanes shop..
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